“Where is my money?”Answered correctly, at any hour.
IronResolve runs your customer support with AI and a human review layer. We answer routine questions about transfers, refunds, withdrawals and verification inside your helpdesk. Your team keeps every decision that touches money or compliance.
- Failed or delayed transfersStatus and real timelinesTracing payments that are genuinely missing
- Withdrawals from trading accountsWhere the request is and what happens nextApproving or holding any withdrawal
- Refunds and returnsHow and when refunds arriveApproving any refund outside policy
- Verification and KYC holdsWhat to send and how long review takesEvery identity and risk decision
- Chargebacks and disputesCollecting the details, explaining the processThe outcome of every dispute
- Fees and limitsExplaining your published fees and limitsAny exception or waiver
If a question touches anti-money-laundering, sanctions or fraud, the AI never answers it. It routes the case to your compliance team with the details already collected.
Not another tool
Your helpdesk already sells AI. We're the team that sets it up on your rules, checks its answers and owns the results.
Your voice stays
Replies follow a voice guide built from your best existing answers, signed as your brand.
Your rules stay
Every escalation has a named owner on your side, agreed before go-live.
Find out what share of your queue AI could answer.
Send around 500 past tickets with personal details removed. Within 7 days you get a breakdown by type, real examples from your queue and a cost comparison. Free.