Your players ask about their money.We get it right.
IronResolve runs your player support with AI and a human review layer. We answer routine questions about withdrawals, deposits, verification and bonuses inside your helpdesk. Payouts, exceptions and anything involving responsible gambling stay with your team.
- Withdrawal delaysWhere the request is and the real timelineApproving, holding or reversing any payout
- Missing depositsCollecting proof of payment first timeFinding and crediting the payment
- Verification requestsWhat to send, why, and how long review takesEvery identity and document decision
- Bonus and promotion questionsExplaining your published termsAny bonus exception or goodwill credit
- Game and account accessLogin and technical troubleshootingAccount suspension, closure and limits
- Frustrated or abusive playersA calm reply and one respectful warningAny account action
Responsible gambling signals, affordability checks and self-exclusion requests are never handled by the AI. They go straight to your team with the details already collected.
Not another tool
Your helpdesk already sells AI. We're the team that sets it up on your rules, checks its answers and owns the results.
Your voice stays
Replies follow a voice guide built from your best existing answers, signed as your brand.
Your rules stay
Every escalation has a named owner on your side, agreed before go-live.
Find out what share of your queue AI could answer.
Send around 500 past tickets with personal details removed. Within 7 days you get a breakdown by type, real examples from your queue and a cost comparison. Free.